Privacy Policy

1. Information We Collect

Personal Information You Provide

When you submit a quote request or contact us through our Site, we collect the following information:

• Full name
• Email address
• Phone number
• Company name (if applicable)
• Project description and requirements
• Design files (STL, STEP, PDF, images)
• Any other information you voluntarily provide

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL
• Device type (mobile, desktop, tablet)
• General geographic location (city/region level)

We use analytics tools (Umami) to track this information. Umami is a privacy-focused analytics service that does not use cookies or collect personally identifiable information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Quote Requests: To evaluate your project, provide pricing, and communicate with you about your quote
• To Communicate: To respond to your inquiries, send updates about your project, and provide customer support
• To Improve Our Services: To analyze Site usage patterns and improve our website, services, and user experience
• To Comply with Legal Obligations: To fulfill legal requirements, respond to lawful requests from authorities, and protect our legal rights
• To Prevent Fraud: To detect and prevent fraudulent, abusive, or illegal activity

3. How We Store Your Information

Your personal information and design files are stored securely in our database and cloud storage systems. We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data from unauthorized access, alteration, or destruction.

Design files you upload are stored in Amazon S3 (Simple Storage Service) with access restricted to authorized personnel only.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our Site and conducting our business (e.g., cloud storage, payment processors, email services) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction
• Protection of Rights: To protect the rights, privacy, safety, or property of Blackbeard 3D, our users, or the public

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain quote request information for a minimum of 3 years to support business operations and comply with tax regulations.

You may request deletion of your personal information at any time by contacting us at [email protected], subject to legal retention requirements.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request that we correct inaccurate or incomplete information
• Right to Deletion: You may request that we delete your personal information, subject to legal obligations
• Right to Opt-Out: You may opt out of certain communications or data collection practices

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our Site does not use cookies. We use Umami, a privacy-focused analytics service that does not rely on cookies or personally identifiable information. Umami collects anonymized data about Site usage to help us understand how visitors interact with our Site.

You can disable analytics tracking by setting your browser's "Do Not Track" (DNT) preference, though most analytics services, including Umami, respect this setting by default.

8. Third-Party Links

Our Site may contain links to third-party websites and services that are not operated by Blackbeard 3D. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

9. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

10. Security

We implement comprehensive security measures to protect your personal information, including encryption, access controls, firewalls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your home country. By using our Site and providing your information, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us: